1. General Cancellation Policy

Cancellation policies vary depending on the airline, hotel, or service provider you book with through Fly Online.

Before completing a booking, you will be informed of the cancellation terms that apply to your selected service.

Not all bookings are refundable or changeable — always review the fare or room conditions carefully before confirming.

2. Flight Cancellations

Refundable Tickets: May be canceled for a full or partial refund as per airline rules.

Non-Refundable Tickets: Cannot be canceled for a refund but may be eligible for rebooking with a fee.

No-show: Failure to board a flight without cancellation may result in forfeiting the full fare.

Airline service fees and Fly Online administrative fees may apply.

3. Hotel Cancellations

Free Cancellation: Some hotel bookings offer free cancellation within a specific period.

Non-Refundable Rooms: These cannot be canceled or refunded once booked.

Late Cancellation or No-show: May incur full charges depending on the hotel’s policy.

4. Travel Packages and Services

Packages (including flights, hotels,) may have combined cancellation rules depending on the provider.

Individual components may be refundable while others are not.

5. Refund Process

Refund requests must be submitted through our website or customer support team.

Processing time varies by provider and may take up to 14–30 business days.

Refunds are issued to the original payment method after deducting applicable fees.

6. Cancellation by Fly Online or Provider

In rare cases of cancellation due to technical errors, provider unavailability, or government regulations, customers will be notified promptly.

A full refund or alternative arrangements will be offered where applicable.

7. Force Majeure

Fly Online is not responsible for delays, cancellations, or losses caused by factors beyond our control, such as natural disasters, political unrest, or public health emergencies.